Terms & Conditions

1. About These Terms

These Terms and Conditions govern your use of the website thelettinggomethod.com and any services offered by The Letting Go Method by Océano ("we", "us", "our"). By booking a session, purchasing a membership, or using this website, you agree to these terms.

Please read them carefully. If you do not agree, do not use our services.

2. Our Services

We offer the following services:

• 1:1 Water Sessions: private aquatic bodywork and somatic facilitation with Océano.
• Group Ceremonies: water rituals and blessings for small groups.
• Corporate Experiences: team programmes incorporating aquatic practices.
• Online Method Membership: digital access to The Letting Go Method video library.

All in-person sessions take place at a location agreed upon at the time of booking. Locations may vary by availability and geography.

3. Bookings and Payment

All bookings are confirmed upon receipt of payment or deposit as specified at the time of booking. Payment is processed securely via Stripe. By completing payment, you authorise the charge to your chosen payment method.

Prices are stated in euros (€) and are inclusive of any applicable taxes unless stated otherwise. We reserve the right to update pricing at any time; changes will not affect confirmed bookings.

4. Cancellation and Refund Policy

1:1 and Group Sessions

• More than 7 days before the session: full refund or rescheduling at no charge.
• 3–7 days before the session: 50% refund or one free reschedule.
• Less than 48 hours before the session: no refund. Rescheduling subject to availability and an administrative fee.
• No-shows: not eligible for refund or reschedule.

Corporate Experiences

Cancellation terms for corporate bookings are specified individually in your written agreement. In the absence of a specific agreement, the 1:1 session policy applies.

Online Method Membership

Due to the digital nature of this product, once access has been granted we are unable to offer refunds. If you experience technical issues preventing access, contact us within 14 days of purchase and we will resolve the issue or issue a credit.

Cancellation by Us

We reserve the right to cancel or reschedule sessions due to unforeseen circumstances (illness, weather, force majeure). In such cases, you will receive a full refund or priority rescheduling.

5. Health and Safety

Our sessions involve water immersion, breathwork, and somatic practices. By booking a session, you confirm that you:

• Are in good physical and mental health and have no contraindications to water immersion or breathwork.
• Have disclosed any relevant medical conditions, medications, or recent surgeries to Océano prior to the session.
• Understand that these sessions are not a substitute for medical, psychological, or psychiatric treatment.
• Take full personal responsibility for your participation.

We reserve the right to decline or discontinue a session if we believe participation poses a risk to your safety or that of others, with no penalty to either party.

Contraindications include but are not limited to: recent surgery, uncontrolled cardiovascular conditions, severe anxiety or panic disorders, epilepsy, pregnancy (without medical clearance), or active psychosis.

6. Online Method — Membership Terms

• Access is personal and non-transferable. Sharing login credentials is prohibited.
• Content is protected by copyright. You may not download, reproduce, distribute, or commercially exploit any content without written permission.
• We reserve the right to modify, update, or remove content from the library at any time.
• Your membership continues until cancelled. Cancellation takes effect at the end of the current billing period.

7. Intellectual Property

All content on this website and within the membership platform — including text, images, video, audio, graphics, and the method itself — is the intellectual property of The Letting Go Method by Océano and is protected under applicable copyright and trademark law. Unauthorised use is strictly prohibited.

8. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website, including but not limited to personal injury, loss of data, or loss of revenue.

Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

9. Governing Law

These Terms are governed by the laws of Spain. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ibiza (Islas Baleares), Spain, unless applicable consumer protection law provides for a different jurisdiction.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after any changes constitutes your acceptance of the new terms. Material changes will be communicated via email where we hold your contact details.

Questions? Contact us at hello@oceanolettinggo.com